Legal
Last updated: February 15, 2025
We collect information you provide directly to us, including name, address, email, phone number, date of birth, and household information when you enroll or contact us. For medical need submissions, we collect relevant health information and documentation necessary to process your request.
We automatically collect certain information when you visit our website, such as IP address, browser type, device information, and pages visited. This helps us improve our services and understand how members use our platform.
We use your information to administer your membership, process contributions, evaluate and share medical needs, and communicate with you about your account. We may use anonymized or aggregated data to improve our services, conduct analytics, and share with the community in accordance with our Sharing Guidelines.
We may send you transactional emails, membership updates, and occasional information about our program. You may opt out of marketing communications while still receiving essential account-related messages.
We do not sell your personal information. We may share information with service providers who assist us in operating our platform, such as payment processors and customer support tools. These providers are contractually obligated to protect your information.
Medical need information may be shared in anonymized form with the sharing community as part of our transparency practices. In limited circumstances, we may disclose information when required by law or to protect our rights and the safety of our members.
We implement industry-standard security measures to protect your personal and health information. This includes encryption in transit and at rest, access controls, and regular security assessments. Our staff receives training on data protection and confidentiality.
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining robust safeguards.
Depending on your location, you may have rights to access, correct, or delete your personal information. You may also have the right to restrict or object to certain processing. To exercise these rights, contact us at privacy@doublehelixhub.com.
We will respond to your request within a reasonable timeframe. If you are in a jurisdiction with specific privacy laws (such as GDPR or CCPA), we will honor applicable rights to the extent required by law.
Our website uses cookies and similar technologies to enhance your experience. Essential cookies are necessary for the site to function properly. We may also use analytics cookies to understand how visitors use our site and improve our services.
You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website. For more information, see your browser's help documentation.
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. For significant changes, we may also notify you by email.
We encourage you to review this policy periodically. Your continued use of our services after changes constitutes acceptance of the updated policy.
For questions about this Privacy Policy or our data practices, please contact us at privacy@doublehelixhub.com or through our Contact page. Our privacy team will respond to your inquiry as promptly as possible.
Pay It Forward Health is committed to protecting your privacy and being transparent about our practices. We welcome your questions and feedback.
